serensignage

Terms of Service

Last updated: 11 July 2026

These Terms of Service (“Terms”) are a legal agreement between you and Seren Signage (“Seren Signage”, “we”, “us”, “our”) and govern your access to and use of our websites, web and device applications, players, and related services (together, the “Service”). By creating an account, connecting a screen, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you agree on its behalf and confirm that you are authorized to do so. If you do not agree, do not use the Service.

1. The Service

Seren Signage lets you upload and organize content and play it on displays (“screens”) you connect through our players or supported devices. Features may include playlists, scheduling, split-screen layouts, widgets, and public content pages. We may add, change, or remove features over time.

2. Eligibility & accounts

  • You must be at least 16 years old and able to enter into a binding contract.
  • You must provide accurate information and keep it up to date.
  • You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to use the Service to store, display, or distribute content, or to act, in ways that:

  • are unlawful, infringing, defamatory, deceptive, obscene, or harmful;
  • violate the intellectual property, privacy, or other rights of any person;
  • you do not have the necessary rights or permissions to display in public;
  • attempt to disrupt or compromise the Service, probe or scan it, circumvent access controls, or reverse-engineer it except to the extent permitted by law;
  • impose an unreasonable load on our infrastructure, or resell the Service without our consent.

4. Your content

You retain all rights to the content you upload or display (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, adapt (for example, transcode or resize), and transmit Your Content solely to operate and provide the Service to you and your screens. You are solely responsible for Your Content and for having all rights, licences, and consents needed to display it, including in public spaces and including any music, footage, trademarks, or personal data it contains.

5. Third-party content & services

The Service can display third-party content and integrations (for example, YouTube videos, web pages, or data widgets). Your use of such content is also subject to the third party’s terms, and we are not responsible for third-party content, availability, or practices. You must comply with the terms of any third-party service you display.

6. Displays, players & networks

You are responsible for the screens, devices, power, and internet connectivity used to run the Service, and for what is shown on displays in your locations. The Service is not designed for use in environments where failure could lead to death, personal injury, or severe physical or environmental damage.

7. Availability & changes

We work to keep the Service available and reliable, but it is provided “as is” and “as available”. We do not guarantee it will be uninterrupted, timely, secure, or error-free, and we may modify, suspend, or discontinue all or part of it, with or without notice.

8. Plans & fees

The Service may be offered free of charge and/or under paid plans. Where fees apply, they will be described at sign-up or in your account. If we introduce charges for features you use, we will give you advance notice and the choice to continue or stop. Except where required by law, fees are non-refundable.

9. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period, as described in our Privacy Policy.

10. Disclaimers

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that content will always play correctly on every display.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us for the Service in the 12 months before the claim, or EUR 100. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content or your use of the Service in breach of these Terms or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, by email or in-app). Changes take effect when posted, and your continued use of the Service means you accept them.

14. Governing law

These Terms are governed by the laws of the country in which Seren Signage is established, excluding its conflict-of-law rules, and the courts of that place have exclusive jurisdiction, unless mandatory consumer-protection law provides otherwise.

15. Contact

Questions about these Terms? Email [email protected].